FAQ's and Services Offered

T E M P O R A R I L Y  C L O S E D - until Feb '22 while we
dismantle and reassemble in our new space.  Read on for more info.

  1. Do you offer any services?
    Our services are on pause through the month of March '22 as we move to a new space. But typically:

    Leather artisan, Steve Rye is thrilled to offer restoration services to your fine leather goods such as Prada, Louis Vuitton, Gucci, Chanel, Hermes, and more. Steve has 40+ years of experience in restoration work. He has worked on virtually every kind of bag and accessory bringing them back to their original glory or better!

    Steve is available for consults. Drop in between 10am and 12 noon on Saturdays or schedule an appointment between 1p.m and 3 p.m.

    During your appointment, you will meet in person with Steve to discuss your concerns about your item(s). Steve will develop a plan and offer a quote. The average repair runs $100 - $150.

    To make a Saturday appointment, please call 314-932-1475 or email kay.rye@solesurvivorleather.com. Click here for more details.

  2. Why do I have to make an appointment for some services?
    Due to the specialized nature of our work, not everyone in the store is qualified to address every situation. Also, the leather workers are busy with making new designs and the daily production of goods and are unable to interrupt their work unless the time is pre-arranged. Therefore, we ask you to call ahead to make an appointment so that someone can be prepared to meet with you.
     
  3. Can I place a custom knife case order with Sole Survivor?
    YES - we will begin taking custom knife case orders in early April. Please call ahead to make an appointment so that the leather worker can be prepared to meet with you.

  4. Can I place a custom belt order with Sole Survivor?
    If you have a special buckle and need a belt made, we would love to help you with that! Please come in WITH your buckle and an idea  of what you are looking for.  If we don't have something in stock that works, we can discuss making one to order. You typically do NOT need an appointment for custom belts but it is helpful to call ahead to let us know when you are coming.

  5. Do you do any other custom work?
    No, we do not. The leather workers are busy with making new designs and the daily production of goods and are unable to stop their work for custom projects.  We are happy to try to help you find something to suit your needs from our items in stock!

  6. What about monogramming?
    Sole Survivor offers monogramming services on items that we make.  We cannot offer monogramming on items purchased elsewhere. 

  7. Does Sole Survivor repair & clean leather coats or jackets?
    For cleaning and repair services to your suede or leather jackets & coats, we refer you to https://ramleather.com
    (If you purchased your leather jacket from Sole Survivor and need repair services, stop in and let us take a look before you take it somewhere else)

  8. Can Sole Survivor items be shipped?  
    Yes, we can ship items you purchase in our store to any U.S. address.  Cost usually ranges from $9 for small items to $25 for larger items like satchels/briefcases.

  9. Which items in the shop are made by Sole Survivor? 
    All of our leather goods (with the exception of jackets, and gloves) are designed and made in the store's workshop by Steve & Kay and Annie, and Steve's new apprentice assistant Sam.

  10. Where are Sole Survivor's leather jackets & gloves made? 
    Sole Survivor does not make the leather jackets and gloves in house - they are made overseas by experienced manufacturers. As leather experts, we are very pleased with the quality of the leather and hardware used, as well as the unique and fashionable designs.

  11. How do I take care of my new Sole Survivor Leather item?
    Many of our leathers need little care or attention and can be wiped with a slightly damp cotton cloth. Others benefit from a monthly or bimonthly light cleaning and conditioning. Sole Survivor rarely recommends oil or saddle soap.  If you are in doubt, we are happy to advise. Bring your leather item in and Steve or Kay will be happy to take a look.

  12. Do you sell leather or scraps? Currently we do not - but STAY TUNED because we are working on adding a selection of items for sale to home leathercrafters - check back with us in the Spring of 2022!

  13. What about classes? 
    We had been considering offering classes but due to time constraints, it's a big MAYBE.

  14. I heard you are moving - is that true?
    YES - Sole Survivor is moving but NOT FAR. We are absolutely staying in Maplewood on Manchester! We love it here - we just need a bigger workspace to accommodate 4 leather artisans. Soon, you will find us on the south side of Manchester at 7358 Manchester next door to @lacosechacoffee and @greatharvest_maplewood.
    Anticipated opening is around the second week of February '22.