FAQ's and Services Offered

| New Hours |

OPEN MONDAYS by Appointment
OPEN to the public Tuesday - Friday 11-5 and Saturday 10-4 

Due to the recent rapid and widespread increase in covid19, we have once again reduced our hours and returned to shopping by appointment. Appointments can be made online HERE. 

1.  Is the store open?  Sole Survivor closed to the public in mid March as per local government mandate.  We recently returned to regular but limited hours. Unfortunately, as of July 24th, due to the recent rapid and widespread increase in covid19, we have once again reduced our hours and returned to shopping by appointment.  

2.  Are repair or modification services offered?   
Sole Survivor offers repair services on items we make.  If you need something repaired, altered, or modified that was not made by Sole Survivor, we can help by referring you to an appropriate service provider. 

3.  What about monogramming?
Sole Survivor offers monogramming services on items that we make.  We cannot offer monogramming on items made by other makers or manufacturers. 

4.  Can Sole Survivor items be shipped?  
Yes, we can ship items you purchase in our store to any U.S. address.  Cost to be determined at time of purchase and usually ranges from $9 for small items and $20+ for larger items like satchels/briefcases.

5.  Where are Sole Survivor's leather jackets made? 
Sole Survivor does not make the leather jackets in house.  They come to us from an experienced manufacturer in Pakistan. This design house has been making leather jackets for over 30 years.  As leather experts, Sole Survivor is very pleased with the quality the leather and hardware used, as well as the designs.

6.  Which items in the shop are made by Sole Survivor? 
All of our leather goods (with the exception of jackets, footwear and gloves) are designed and made in the store's workshop by Steve & Kay plus an assistant. This means ALL of our belts, bags, wallets, journals, etc. are made in house.   Annie Rye is also one of the designers and artisans.  Annie makes many of our leather bags at her private workshop.

7.  How do I take care of my new Sole Survivor Leather item?  
It depends on what kind of leather it is.  Most of our leathers need little care or attention and can be wiped with a slightly damp cotton cloth.  Others benefit from a monthly or bimonthly light cleaning and conditioning. Sole Survivor rarely recommends oil or saddle soap.  If you are in doubt, we are happy to advise.  Bring your leather item in and Steve or Kay will be happy to take a look.

8.  Do you sell scrap leather? 
There is no such thing as a scrap to us, therefore we do not have any scrap leather for sale. (Yes, in the past we have held scrap sales but that was when we had a robust wholesale business that generated more than we could use. We have since retired from the wholesale business)  

9.  What about pieces?  Do you sell pieces of leather? 
Sole Survivor does not sell pieces of leather or supplies for leather crafters or home projects.  We suggest you go to Tandy Leather in South County.

10.  Can you sell me hardware and other supplies for my projects?  
Sole Survivor does not sell materials and supplies for leather crafters.  We suggest you go to Tandy Leather in South County.