Shipping/Returns

SHIPPING

At this time Sole Survivor ships only to USA addresses
BELTS, WALLETS, SMALL GOODS - $9 Flat Rate
BAGS - $20 Large Bags/Couture Collection/Structured/Briefcases etc. FINAL SALE ONLY
BAGS - $9 - Small Casual/Soft Casual
FOOTWEAR - $12 Flat Rate
COATS/JACKETS - $12 Flat Rate
COWHIDE RUGS - $15 Flat Rate FINAL SALE ONLY

DELIVERY TIMES  Because many items are made to order, the actual shipping date can be up to two weeks after placing the order.  
ORDER TRACKING If you provide a valid email address when you order, you will receive email confirmation with the order details.  When the order ships, you will receive another email with tracking.
Please note: It may take 24 hours before tracking information appears on the carrier's website.
You didn't get any emails from us? CHECK YOUR SPAM FOLDER or call us at 314-932-1475.

RETURNS

BELTS & WALLETS purchased online can be returned within 2 weeks in new, unused condition. Please call for a return authorization number.  
FOOTWEAR & LEATHER JACKETS purchased online at regular price can be returned within 1 week in original packaging in new and unused condition. Please email kay.rye@solesurvivorleather.com to request return authorization.

LEATHER BAGS, Cowhide Rugs, JEWELRY & BUCKLES are final sale items and cannot be returned.  A customer service representative will be happy to offer guidance on your purchase before buying online.  Please email kay.rye@solesurvivorleather.com prior to ordering.
DISCOUNTED and CLEARANCE items are final sale and cannot be returned or exchanged.