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Shipping/Order Fulfillment

US SHIPPING  

Flat rate of  $8 is applied to all orders shipping in the U.S.

DELIVERY TIMES
Please allow up to 2 weeks to ship because these items are made to order.

ORDER TRACKING
If you provide a valid email address when you order, you will receive two kinds of emails:

1. "Your Sole Survivor Order Confirmation". This email confirms your order was received and is being processed. Until the order ships, your order will be marked in one of these ways:

Awaiting payment/Fulfillment  - means that your credit card has been authorized but not yet charged

Pending or Awaiting Shipment means that your credit card has been charged and your order will soon be ready to ship.

2. "Your Sole Survivor Order Shipment Confirmation" This email contains your shipment tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you.

Please note: It may take 24 hours before tracking information appears on the carrier's website.

You didn't get any emails from us? CHECK YOUR SPAM FOLDER


INTERNATIONAL SHIPPING
International orders are shipped via USPS First Class International or Priority Mail International Service.  Cost is included at checkout and is calculated according to weight.  Depending on shipping method, delivery time generally takes 3-14 days from ship date. Please note that delays which are beyond our control can occur in customs.  

Sole Survivor is pleased to offer direct shipping to many of our customers outside of the United States.

Australia               Japan                                Sweden
Belgium                 Netherlands                       Switzerland
Canada                 Netherlands Antilles             United Kingdom
Denmark                New Zealand                      Virgin Islands, British
Finland                  Norway                             Virgin Islands, U.S.
Germany                Iceland                             


WHAT ARE YOUR SHIPPING AND HANDLING CHARGES FOR INTERNATIONAL ORDERS?

Shipping charges depend on the size and weight of your package and your destination. You may select from USPS Priority International only.  Please allow up to 1-3 weeks from the date shipped for receipt of orders shipped outside of the United States.  In addition to the actual shipping costs, Sole Survivor adds a $3.00 handling fee to insure all international packages. To know the exact shipping and handling charges before you buy, simply add items to your order and proceed to provide your address information in the checkout process. We will tell you the exact charges, excluding duties and taxes, before you check out.


WHAT ABOUT TAXES DUTIES?

Upon delivery, your order may be subject to additional charges for duties and taxes by your destination country. These charges are beyond our control. Duties and taxes are the responsibility of you the purchaser and you must agree to pay these charges to receive your order. When placing your international order, you agree to pay any and all taxes and duties which may apply. Make sure that you provide us an accurate shipping address, as Sole Survivor is not responsible for incorrect shipping addresses. If you have any questions about international orders, contact Sole Survivor Customer Service click here.


WHAT IS SOLE SURVIVOR'S RETURN POLICY FOR INTERNATIONAL ORDERS?

For orders shipped outside of the U.S., all sales are final.  If you have any questions about size, please contact us before placing your order.  If there is a problem with your order that is the result of our error, please contact us immediately.